Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-222
Ext Server / Server Host Not Found
Application cannot be found error has occurred due to one of the following problems:
• Either the specified server for linking to the application cannot be found or the DNS could not be
resolved during Web service interface. An error occurred during DNS resolution for FQDN (HTTP/
HTTPS) because no DNS Server is set up.
• The system attempted to link to the application during Web service interface but the host replied
that the application cannot be found. Either the DS side Web UI at the link to application
destination does not exist or the one time password that is embedded in the instruction does not
have the access rights.
Applicable Fault Codes
• 027-720: Link to Application During Web Service Interface - Server Not Found
• 027-721: Link to Application During Web Service Interface - Destination Not Found
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure.
Troubleshooting Procedure
Step Actions and Questions
1. Check that the DNS server address is set properly. Check that the PC running the linked application
(CWFS etc.) is registered in DNS.
2. If the problem persists, go to Common Job Fail on page 2-407.
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