Error Troubleshooting
Xerox Internal Use Only Phaser 7100 Service Manual 2-373
124-312 DC132 12/ 124-313 DC132 10
Product Numbers or Serial Numbers error has occurred due to one of the following problems.
• At least one of the Product Numbers that is stored in 3 locations is different.
• At least one of the Serial Numbers that is stored in 3 locations is different.
Applicable Fault Codes
• 124-312: Product Number fails when at least one Product Number is mismatched.
• 124-313: Serial Number fails when at least one Serial Number is mismatched.
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Reference
Applicable Parts Wiring and Plug/Jack Map References
• MCU PWB, PL 12.1.15
• Image Processor PWB, PL 12.4.1
Troubleshooting Procedure
Step Actions and Questions
1. Perform DC132 Machine Serial Number Settings on page 2-47.
2. Compare the 3 Product Number/ Serial Number.
3. If all 3 are different, replace the MCU PWB (REP 12.4 MCU PWB on page 4-206).
4. If the problem persists, replace the I/P PWB (REP 12.17 Image Processor (I/P) PWB on page 4-228).
5. If 2 among the 3 are matched, perform DC132 Machine Serial Number Settings on page 2-47 to
match all 3 values.
To Next Page
Loading...
