Error Troubleshooting
Xerox Internal Use Only Phaser 7100 Service Manual 2-327
116-324 Exception Fail
A fatal software exception process has occurred in the CPU of the Controller PWB. The cause of this is
largely due to Controller software malfunction.
Applicable Fault Code
• 116-324: System Detected an Exception Error
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Reference
Applicable Parts Wiring and Plug/Jack Map References
• 1 GB DDR2 DIMM (Standard), PL 12.4.2
• I/P PWB, PL 12.4.1
• HDD Productivity Kit, PL 12.4.20
Troubleshooting Procedure
Step Actions and Questions
1. Turn Off the printer power, then turn On the power while pressing the
Energy Saver
button and the
Down
button. Maintain that state for 6 seconds and the printer will delete the print data that causes
the error and then reboots itself.
2. If the problem persists, perform the following, pull out and reinsert or replace the RAM DIMM (REP
12.18 Memory (Standard) on page 4-232).
Corrective actions when the problem occurred at power On:
3. Check whether the error persists after returning from Energy Saver Mode and take a note on the
result, and then perform steps 1 to 6 in Common System Fail on page 2-406.
4. If the problem persists, prepare for the recovery operation since the system may be recovered by the
procedures in HDD System Fail on page 2-408.
Check with the customer whether important data is stored on the HDD.
5. If no important data is stored on the HDD, perform the procedure in HDD System Fail on page 2-408.
If the problem persists, reinstall the removed HDD (REP 12.21 Hard Disk Drive (Optional) on
page 4-236).
6. If important data is stored on the HDD, replace it with the HDD you brought and turn the printer
power Off and On. (If you have brought an HDD.)
If the problem persists, reinstall the HDD and replace the I/P PWB (REP 12.17 Image Processor (I/P)
PWB on page 4-228).
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