Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-102
SMTP/ POP Server Fail for Redirector
SMTP/ POP server error has occurred due to DNS library call error.
Applicable Fault Codes
• 016-503: Failed to Resolve SMTP Server Name (before connecting to the server)
• 016-504: Failed to Resolve POP Server Name (before connecting to the server)
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
POP Authentication Fail for Redirector
POP authentication server error has occurred.
Applicable Fault Code
• 016-505: POP Authentication Fail (after connecting to the server)
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Specify the correct SMTP server name or specify by using the IP Address.
Troubleshooting Procedure
Step Actions and Questions
1. Specify the correct POP Server authentication information.
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