Error Troubleshooting
Xerox Internal Use Only Phaser 7100 Service Manual 2-109
Remote Download File Access Error
The specified FW update file (Download image file) is not found in the Remote Download server.
Applicable Fault Code
• 016-535: No FW Update Files in Remote Download Server
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Host Name Solution Error in Remote Download
Failed to resolve the host name (server name) during the DNS access before connecting to the Remote
Download server. DNS library call error.
Applicable Fault Code
• 016-536: Remote Download Server Name Resolution Error
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Check the Remote Download server for the FW update file.
Troubleshooting Procedure
Step Actions and Questions
1. Check the connection to the DNS.
Or, check whether the Remote Download server name has been registered in the DNS.
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