Xerox Phaser 7100

Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-158
CA Message Receiver Timeout
Timeout has occurred because there was no response when waiting for JRM and UI decision after
receiving a message from the CA server.
Applicable Fault Code
• 018-503: CA Authentication Server Timeout
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
CA Session ID Mismatch
During communication with the CA server for authentication, the CA server Session ID and the device
Session ID do not match. (Communication error, device internal error, or incorrect codes)
Applicable Fault Code
• 018-504: CA Authentication Session ID Error
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Check the properties information of the specified user and check whether the workstations that can
log in to the server are limited.
Troubleshooting Procedure
Step Actions and Questions
1. Perform the authentication operation again.