Xerox Phaser 7100

Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-130
0-page Document is Unstorable in a Folder
The P-Formatter attempts to store a 0-page document into a Folder but the Job was canceled as 0-
page documents cannot be stored in the Folder.
Applicable Fault Code
• 016-727: 0-page Condition Detected when Storing Print Job in Folder
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Unsupported TIFF Data
Unsupported TIFF data error has occurred.
Applicable Fault Code
• 016-728: <Invalid TIFF File> The data contains a Tag that is not set in the Image File Expansion
Library.
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Make sure that any print instruction does not result in 0 page when it is to be stored in a Folder.
2. If the printer Energy Saver is On, turn it Off and print again.
Check whether the printed out document is blank. If it is, input some text.
Troubleshooting Procedure
Step Actions and Questions
1. Inform the customer that the TIFF format file is not supported.