Xerox Phaser 7100

Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-182
Invalid IOT Paper Size Group Info
The paper size group settings in the Controller does not match with the paper size group information
that is detected by the IOT.
Applicable Fault Code
• 024-361: The paper size group data is different between the ESS and the IOT.
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Go to IOT System Fail on page 2-407.
2. If the problem persists, replace the I/P PWB (REP 12.17 Image Processor (I/P) PWB on page 4-228).
Troubleshooting Procedure
Step Actions and Questions
1. Initialize the NVM (User Area) (DC301 NVM Initialize on page 2-50).
2. Check the paper size group setting in the Controller and set a correct value.
3. Check the Paper Size Switch (Tray 1 Error: Size Unknown on page 2-191, Tray 2, 3, 4 Error: Size
Unknown on page 2-193).