Xerox Phaser 7100

Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-96
802.1x Certificate Failure
The root server certificate for the authentication server is not stored in the printer or it is mismatched.
Applicable Fault Code
• 016-403: 802.1x Authentication Certificate Mismatch
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
802.1x Inside Failure
An internal error has occurred in the 802.1x supplicant function of the printer. An incorrect protocol
signal was received from the authentication server.
Applicable Fault Code
• 016-404: Other 802.1x Authentication Errors
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Store the root server certificate for the authentication server in the printer.
2. If the root server certificate of the authentication server cannot be obtained, disable the 802.1x
setting item [Server Certificate Verification] in the device.
Troubleshooting Reference
Applicable Parts Wiring and Plug/Jack Map References
• I/P PWB, PL 12.4.1
Troubleshooting Procedure
Step Actions and Questions
1. Retry the same operation. If this does not correct the situation, replace the I/P PWB (REP 12.17
Image Processor (I/P) PWB on page 4-228).