Xerox Phaser 7100 Service Manual

Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-216
SMTP/ POP Server Fail for Mail I/O
SMTP or POP server error has occurred.
Applicable Fault Codes
• 027-500: SMTP Server Address Resolution Fail for Mail I/O
• 027-501: POP Server Address Resolution Fail for Mail I/O
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure.
Troubleshooting Procedure
Step Actions and Questions
1. For POP Server:
• Specify the correct POP server name or specify by using the IP Address.
Check with the customer's System Administrator on whether the Mail Server is already running and
the environment is already used for other purposes (such as for PC).
2. Check whether the correct SMTP Server Address is reflected in the device setting list as follows:
a. When the SMTP Server Address is specified using IP Address, set a correct IP Address.
b. When the SMTP Server Address is specified using FQDN (name: aaa.co.jp), check that the
FQDN name is correct. Also check that a correct DNS server address is set for the device, and
set a correct IP Address.
3. If the problem persists, go to Network Troubleshooting on page 2-459.

Xerox Phaser 7100 Specifications

General

Brand	Xerox
Model	Phaser 7100
Category	Printer
Language	English