Error Troubleshooting
Xerox Internal Use Only Phaser 7100 Service Manual 2-151
Server Connect ERR
Failed to connect to the SMTP mail server.
• The printer and server cannot communicate with each other at all.
• After establishing connection between the printer and the server, it was detected that the host
name set in the printer is not of ASCII characters.
Applicable Fault Code
• 016-781: SMTP Server Not Found (when connecting to the server)
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Check the network cable connection.
2. If characters other than ASCII are used for the host name set in the printer, set it to ASCII.
Authenticate > System Settings > Network Settings > E-mail Address/Host Name for the printer >
Host Name.
3. Check whether the IP Address of the Server is correct.
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