Error Troubleshooting
Xerox Internal Use Only Phaser 7100 Service Manual 2-223
Ext Srv. Timeout Fail
A request for link to application is issued from the printer during Web service interface, but it does not
receive a response within the specified time (default: 60 [s]).
Applicable Fault Code
• 027-722: Link to Application During Web Service Interface - Connection Timeout
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure.
Ext Srv. Authentication Fail
A request for link to application is issued from the printer during Web service interface, but
authentication has failed because the one-time password that is set in the instructions sent from
DocuShare has expired.
Applicable Fault Code
• 027-723: Link to Application During Web Service Interface - Authentication Failure
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure.
Troubleshooting Procedure
Step Actions and Questions
1. If a number of documents is specified for scanning, scan one document and store it.
2. When scanning and storing are successful, change the Link to Application timeout value. If scanning
and storing are not successful, go to step 3.
3. Check that the scan document can be uploaded from the PC browser. When uploading is successful,
change the Link to Application timeout value.
4. If the problem persists, go to Common Job Fail on page 2-407.
Troubleshooting Procedure
Step Actions and Questions
1. Check the user name and password to be entered for creating a job flow. (Currently, this failure does
not occur because CWFS does not support authentication.)
2. If the problem persists, go to Common Job Fail on page 2-407.
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