Xerox Phaser 7100

Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-164
Couldn't Connect to Host/ Proxy
Unable to connect to the server or proxy server libcURL returned 'CURLE_COULDNT_CONNECT'.
(Including cases where the server is not turned ON) Or, libcURL returned 'CURLE_GOT_NOTHING'.
Applicable Fault Code
• 021-504: Server Connection Error
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Check the following:
• Check the connection of the LAN cable.
• Check the default gateway settings.
• Check the subnet mask settings.
• Check the EP server settings. (Chain-Link (920-003~920-006))
For BB-Direct configuration, check the following:
• Check the EP proxy server settings. (Chain-Link (920-035 to 920-039) or KO settings)
2. If the problem persists after checking the above settings, there may be a network failure or the FQDN
of the EPA server may have been changed (If the EPA Server is used).
Contact the client's Network Administrator.