Error Troubleshooting
Xerox Internal Use Only Phaser 7100 Service Manual 2-165
021-505/ 021-506/ 021-509/ 021-515/ 021-516
Invalid error has occurred due to one of the following problems.
• An error has occurred during SSL/TLS handshake. libcURL returned
‘CURLE_SSL_CONNECT_ERROR’.
• The SSL certificate of the server is invalid. libcURL returned ‘CURLE_SSL_PEER_CERTIFICATE’.
• The server detected an invalid message. The server has notified a SOAP Fault indicating that the
message from the device is invalid. Code=Client, Subcode=InvalidMessage Or, an unexpected
SOAP Fault was notified because of a failure in the server.
• The server detected an invalid product code. The server has notified a SOAP Fault indicating that
the product code included in the message from the device is invalid. Code=Client,
Subcode=InvalidOperation, Subcode3=InvalidProductCode
• The server detected an invalid serial number. The server has notified a SOAP Fault indicating that
the serial number included in the message from the device is invalid. Code=Client,
Subcode=InvalidOperation, Subcode3=InvalidSerialNumber
Applicable Fault Codes
• 021-505: SSL Session Error
• 021-506: Invalid SSL Certificate (Edge Server)
• 021-509: Invalid Communication Message
• 021-515: Invalid Product Code
• 021-516: Invalid Serial Number
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Verify that the SSL certificate is valid.
Verify that the server is online.
2. Confirm the printer serial number is correct.
a. On the Control Panel, press Down Arrow + OK simultaneously.
b. The Serial Number is displayed on the Control Panel.
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