Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-420
Mis-Pick
1. Check that the correct type of media for the tray is being used and the paper Guides are set
correctly.
2. Remove, fan, and reload the media. Ensure that the tray has not been over filled.
3. Try loading paper from a fresh ream, fan the paper, and then insert into the tray or flip existing
paper over.
4. Clean the Feed Rollers with a clean, dry, lint-free wipe.
5. Troubleshoot the pick assembly.
Skewed Image
The image area is not parallel, skewed, with the sides of the page but the printer neither jams nor
displays an error code.
1. Remove the tray and ensure the paper guides are set correctly.
2. Check that the correct type of media for the tray is being used.
3. Ensure that the tray has not been over filled. (Skewed images are a common defect when the
Bypass Tray is overfilled.)
4. Check the paper path for scraps of paper or other debris.
5. Verify the Feed Rollers are installed correctly.
6. Clean the Feed Rollers with a clean, dry, lint-free wipe.
7. Troubleshoot the Pick Assembly.
Damaged Prints
The printed page exits the printer either wrinkled, creased, or torn. The printer neither jams nor displays
an error code.
1. Stop the page at various points in the media path to determine where the media becomes
damaged.
2. Try using the next heaviest type of paper.
3. Feed paper through the printer from each tray. Is the paper damaged when fed out of one tray
but not when fed out of the others? If so, inspect the tray for damage, ensure that the media
guides are set correctly and verify that the proper media is being used.
4. If media shows damage from all trays, check for a problem in registration area of the media path.
5. Inspect the tray and media path for debris or broken components.
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