Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-308
(Y/ M/ C/ K) Toner ID Error
(Y/ M/ C/ K) Toner ID error has occurred for one of the following problems.
• Toner (Y/ M/ C/ K) CRUM Comm Fail
• Toner (Y/ M/ C/ K) CRUM Data Broken
• Toner (Y/ M/ C/ K) CRUM Data Mismatch
• A Toner Cartridge that's meant for another region is being used (ID number mismatch).
• Incorrect Data in the Toner Cartridge (Y/ M/ C/ K) CRUM Authentication Area.
Applicable Fault Codes
• 093-426: Toner K CRUM Trouble Info
• 093-427: Toner Y CRUM Trouble Info
• 093-428: Toner M CRUM Trouble Info
• 093-429: Toner C CRUM Trouble Info
• 093-926: Toner CRUM Data Mismatch Fail K
• 093-937: Toner CRUM Data Mismatch Fail Y
• 093-938: Toner CRUM Data Mismatch Fail M
• 093-939: Toner CRUM Data Mismatch Fail C
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure.
Troubleshooting Reference
Applicable Parts Wiring and Plug/Jack Map References
• Toner Cartridge Assembly (Y/ M/ C/ K), PL 8.1.1 - PL 8.1.4
Troubleshooting Procedure
Step Actions and Questions Yes No
1. Check the installation of the Toner Cartridge (Y/
M/ C/ K) (REP 8.0 Toner Cartridge Assembly (Y/
M/ C/ K) on page 4-136).
Is there a Toner Cartridge other than for the
failed color (Y/ M/ C/ K) installed?
Or, is there a Toner Cartridge for other than this
printer installed?
Replace with the
correct the Toner
Cartridge (Y/ M/ C/ K).
Reinstall the Toner
Cartridge (Y/ M/ C/ K).
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