Xerox Phaser 7100

Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-156
HDD Access Error 2
HDD was determined to be full due to collate, stored or interrupted jobs.
Applicable Fault Code
• 016-982: Full Status Detected at HDD Access. An error where the Full is not cleared even after
some time has passed. (No pages can be stored.)
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
IPSEC Error (Configuration Mismatch)
Although the IPSEC is enabled, the password is not set because “authentication method = [Pre-shared
key]” or the IPSEC certificate is not set because “authentication method = [Digital Signature]”.
Applicable Fault Code
• 018-400: IPSEC Error (setting mismatch)
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Process or delete the jobs (documents) stored in the same HDD partition, and repeat the operation.
2. Expand the HDD partition size of the relevant service.
Troubleshooting Procedure
Step Actions and Questions
1. Clear the IPSEC setting mismatch and enable the IPSEC again.
Mismatched IPSEC settings: when password is not set because “authentication method = [Pre-shared
key]” or when IPSEC certificate is not set because “authentication method = [Digital Signature]”.