Error Troubleshooting
Xerox Internal Use Only Phaser 7100 Service Manual 2-175
021-532/ 021-533/ 021-534/ 021-535
A software update error has occurred due to one of the following problems.
• When checking the software version of the printer by contacting the software update server, it
was detected that the current machine ROM is of a ROM version configuration that is not a target
for EP software update.
• When checking the software version of the printer by contacting the software update server, it
was detected that the current machine ROM is of a ROM version configuration that prohibits a
Key Operator (KO) from performing software update.
• When checking the software version of the printer by contacting the software update server, it
was detected that the current machine ROM contains a Sub Module that is excluded from
software update.
• When checking the software version of the machine by contacting the software update server, it
was detected that there are peripherals (accessories) installed to the printer that are unsupported
by EP software update.
Applicable Fault Codes
• 021-532: Unsupported ROM Configuration Detected (software update)
• 021-533: User Unable to Perform (software update)
• 021-534: Unsupported Sub Module Detected (software update)
• 021-535: Unsupported Peripherals Detected (software update)
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Perform Firmware Update on page 6-22.
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