Xerox Phaser 7100 Service Manual

Error Troubleshooting
Xerox Internal Use Only Phaser 7100 Service Manual 2-171
021-520/ 021-521/ 021-522
Communication error has occurred due to one of the following problems.
• A communication error has occurred when obtaining the EP certificate. secep returned
‘SECEP_COM_ERROR’.
• Timeout has occurred when obtaining the EP certificate. secep returned ‘SECEP_TIMEOUT’.
• An error has occurred in the certificate library. secep returned a uncategorized error during CA
communication. (Uncategorized errors when no communications were made are internal errors.)
Applicable Fault Codes
• 021-520: CA Communication Error
• 021-521: CA Communication Timeout
• 021-522: Certificate Library Error
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Check the following.
• Check the connection of the LAN cable.
• Check the default gateway settings.
• Check the subnet mask settings.
For the BB-Direct configuration:
• Check the EP proxy server settings. (Chain-Link (920-035 to 920-039) or KO settings)
For the EPA-Server configuration:
• Check the EP server settings. (Chain-Link (920-003~920-006))
2. If the problem persists after checking the above settings, there may be a network failure. Contact the
client's Network Administrator.

Xerox Phaser 7100 Specifications

General

Maximum Print Resolution	1200 x 1200 dpi
Monthly Duty Cycle	Up to 52, 000 pages
Processor	667 MHz
Memory (Standard)	256 MB
Paper Input Capacity (Maximum)	2, 050 sheets
Paper Output Capacity	250 sheets
Duplex Printing	Automatic
Type	Color Laser Printer
Operating System Compatibility	Windows, Mac OS, Linux
Connectivity	USB 2.0, Ethernet
Supported Media Sizes	A4, A5, B5, Letter, Legal
First Page Out (Black)	9 seconds
First Page Out (Color)	9 seconds
Print Languages	PCL 6, PostScript 3
Network Connectivity	Ethernet
Print Speed	Up to 30 ppm