Error Troubleshooting
Phaser 7100 Service Manual Xerox Internal Use Only2-170
021-517/ 021-518/ 021-519
Communication error has occurred due to one of the following problems.
• The server detected communication failure with the EP Center. The server has notified a SOAP
Fault indicating that communication failure has occurred between the Edge Server (EPA-Server for
configurations installed with EPA) and its back-end. Code=Server,
Subcode=NextServiceNotRespond
• An internal error has occurred in the server. The server has notified a SOAP Fault indicating that an
internal error has occurred in the Edge Server. Code=Server, Subcode=InternalError
• The server detected a high load status in the EP Center. The server has notified a SOAP Fault
indicating that EP Center is in high load status. Code=Server,
Subcode=ServiceTemporarilyUnavailable
Applicable Fault Codes
• 021-517: Communication Failure (EP Center)
• 021-518: Internal Error (Edge Server)
• 021-519: High Load Status Detected (EP Center)
Initial Actions
• Power cycle the printer.
• If the problem persists, perform the following procedure
.
Troubleshooting Procedure
Step Actions and Questions
1. Check with the EP Center for the system operation status.
2. If a failure has occurred in the EP Center, retry the operation from the UI after the EP Center has
recovered.
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