Page 6-264
Programming
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Hunt Group-Related Information: ACD Agent IDs
6.7 Auto Connect: When this flag is enabled, and headset mode is enabled, ACD hunt
group calls will automatically be connected following a short ring burst. When the ACD agent
logs in, however, the first call rings until the ACD agent answers it. For subsequent calls, the
agent hears the ring burst on the phone, and the call is automatically connected. When the
ACD agent removes the station from DND, the call may or may not ring until the agent
answers it. This is dependent on the
Allow Immediate ACD Auto Connect after DND flag
(under System\Flags). If this flag is enabled, the agent is automatically connected to all calls,
including the first one received after exiting DND. If this flag is disabled, the first call rings
until the agent answers it, but subsequent calls are automatically connected. The Auto Connect
flag overrides the station’s Transfer-To-Connect station flag (see page 6-213) and is disabled
by default. To enable it, select the current Value and then select the check box to place a check
in it. Then press
ENTER or select another field to save the change. (To remove the check and
disable the flag, select the check box again.)
6.8 To delete ACD Agent IDs: Highlight the agent ID(s) and then right-click. Select
Delete.
NOTE: To highlight a series of IDs, hold down SHIFT while selecting the first and last IDs you
want to delete. To highlight two or more items that are not consecutive, hold down CTRL while
selecting the desired items.
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