Page 7-26
Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Troubleshooting Charts
5. TROUBLESHOOTING CHARTS
5.1 The simplified troubleshooting charts located on the following pages list symptoms,
possible causes, and corrective actions for problems. Look up the problem in the appropriate
chart and perform the corrective actions in the order given. The troubleshooting procedures for
correcting equipment failures have been divided into the following categories:
• System (see page 7-27)
• CO Trunks (see page 7-32)
• CPC Modem (see page 7-37)
• Features (see page 7-37)
• Phones (see page 7-42)
• Single-Line Sets (see page 7-47)
• Phantom Devices (see page 7-50)
• DSS/BLF Units (see page 7-52)
• Voice Processing PC and Applications (see page 7-53)
• IPRC—Version 9.0.0 (see page 7-59)
• IP Devices (see page 7-61)
• Network (see page 7-63)
• IP Networking (see page 7-65)
NOTE: Throughout the troubleshooting section of the manual, there are numerous references
to replacing the defective part and returning it for repair. However, before returning any part,
proper troubleshooting procedures should be used to verify that the part is actually defective.
For example, if a Digital Keyset Card (DKSC) appears to be defective, swap it with a “known
good” DKSC presently installed in the system. If the problem follows the suspect card, it can be
considered defective. For more information on returning defective equipment, see page 7-108.
5.2 For v1.x firmware device IPRC troubleshooting information, see the IP Devices Instal-
lation Manual (version 1.3 or later).
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