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System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Music-On-Hold and Background Music
FEATURES
5
15.7 To program intercom call access:
To change the current intercom access option to its opposite (toggle on or off), enter the
Automatic Intercom Access On/Off feature code (361). You hear a confirmation tone.
The display shows AUTO IC ACCESS ON (or OFF).
16. MUSIC-ON-HOLD AND BACKGROUND MUSIC
NOTE: If you un-equip a card that is providing music, the music is terminated. Callers on hold
or users listening to background music will hear nothing until the card is reprogrammed.
16.1 The Music-On-Hold feature not only makes waiting on hold as pleasant as possible, but
it assures the holding party that the call is still connected.
16.2 Phone users can choose to listen to background music by entering the Background
Music feature code (313).
16.3 The system can be equipped with one or more optional external music sources for the
Music-On-Hold feature. The music source can be a customer-provided radio, tape player, or
other device connected to the Call Processing Card (CPC), Central Processing Unit (CPU)
card, and/or the Option Card(s) in the equipment chassis. When a music source is installed,
music-on-hold is enabled or disabled in DB Programming. If music is not desired, the system
can be programmed for tick tones, ringback, or silence on hold. (The Background Music fea-
ture uses the music source connected to the CPC or CPU card only).
NOTE: There are often broadcast restrictions associated with copyrighted music. Check with
the music’s original distributor and/or the broadcast source for restrictions and usage concern-
ing background music and music-on-hold. Inter-Tel is not responsible for any illegal or improper
use of copyrighted music connected to the system. With European systems, contact PPL (Pho-
nographic Performance Ltd.) for licenses.
16.4 In an Inter-Tel system network, each node has its own music source(s). If a caller on
Node 1 is holding for a user on Node 2, the caller hears the music on node 2. Note that if a
caller is holding for a user on Node 1, and the call moves to Node 2 (due to a transfer, forward,
or recall), the user will stop hearing the music on Node 1 and will begin hearing the music on
Node 2.
16.5 As of 7.0, the system can be programmed to determine the music source a caller hears
based on the device for which the caller is waiting. By default, the system determines the
music source based on the trunk group on which the call resides. Throughout the manual, the
term “music” refers to the selected option.
16.6 When a caller on a node with the v7.0 or later functionality waits for a device on a node
without this functionality, the caller hears the music source programmed for the node trunk
group on the destination node. When a caller on a node without the v7.0 or later functionality
waits for a device on a node with this functionality, the caller hears the music source pro-
grammed for the device for which the caller waits.
16.7 Background music is interrupted for calls, pages, phone programming, and ringing.
16.8 To turn phone background music on or off:
While on or off hook, enter the Background Music On/Off feature code (313). If off
hook, hang up. The display shows BACKGROUND MUSIC ON (or OFF).
NOTE: For information about analog phones and Executone phones, see a version 7.0 or ear-
lier Installation and Maintenance Manual.
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