Page 4-66
Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
SMDR Information Storage and Retrieval
11. SMDR INFORMATION STORAGE AND RETRIEVAL
NOTE: The SMDR Information Storage and Retrieval feature is not applicable to Europe.
11.1 The Voice Processing PC can be used to capture Station Message Detail Recording
(SMDR) information. The SMDR information is stored in a file on the Voice Processing PC’s
hard disk for later retrieval.
11.2 Every time a call is completed, the system SMDR feature records the call, formats it
according to SMDR programming (see page 5-308), and sends the record to the SMDR output
device, if enabled. The formatted record is also sent to the Voice Processing PC if SMDR buff-
ering is enabled.
11.3 The Voice Processing PC adds each call record to the SMDR buffer file as it is received.
The amount of disk space allocated for SMDR storage is determined in DB Programming. The
default value is zero megabytes of memory. If the call records use disk space exceeding 80% of
the allotment, the system generates an alarm and displays it at the primary attendant station and
all telephone system administrator stations. Another alarm message is generated if the allotted
space is 100% filled. If the maximum buffer capacity is exceeded, the oldest call record(s) are
discarded as new ones arrive.
NOTE: Because each SMDR call record takes up approximately 81 bytes on the Voice Pro-
cessing PC, nearly 13,000 calls can be stored in each megabyte of hard disk space.
11.4 The SMDR records, which are stored in ASCII/binary format, are buffered until they
are cleared by the programmer. If desired, the programmer may save and/or restore SMDR
data (along with the system database) using the Voice Processing Save and Restore feature.
11.5 If desired, the SMDR records can be retrieved and processed using Inter-Tel Inside
Track, a separate call accounting software package, to create customized reports. In a network
setting, the Voice Processing Unit buffers SMDR records that are sent from other nodes in the
network.
To Next Page
Loading...
