Page 4-16
Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Automated Attendant
3. AUTOMATED ATTENDANT
3.1 The automated attendant is a programmable feature that can be used to provide an auto-
mated call answering service. Calls can transfer, forward, or directly ring in to an automated
attendant. A Voice Processing Unit is required for the Automated Attendant feature on the
Inter-Tel system. Calls to the automated attendant application are processed as follows.
3.2 When an automated attendant answers a call, it plays a recording that gives dialing
instructions. During or after the recording, the caller may then directly dial a station extension
number, Voice Mail access number (if there is no associated mailbox), or hunt group pilot
number. Or, the caller may use the directory to look up the desired extension.
3.3 In a network setting, a trunk on another node can ring in to a Voice Processing applica-
tion. (See page 5-87 in FEATURES and page 6-237 in PROGRAMMING for trunk group
information.)
3.4 When the automated attendant answers a call, the caller hears the company greeting,
followed by instructions and the list of available options. The caller then has the following
options:
• Dial a station extension number: If an extension number is dialed, the call is trans-
ferred to the selected station. If ringback tones are enabled, the caller hears ringing
while the call is being transferred. If ringback is not enabled, the caller hears music (see
PROGRAMMING, page 6-237). If the called station is forwarded, the call follows the
programmed forward.
• Dial a hunt group number: When a hunt group number is dialed, the call is transferred
to the selected hunt group. The call rings or circulates according to how the hunt group
is programmed (linear or distributed). If ringback tones are enabled, the caller hears
ringing while the call is being transferred.
• Dial the Voice Mail application’s extension number: The caller can reach the Voice
Mail main greeting by dialing the application’s extension number (access number)
assigned to the Voice Mail feature. The caller can then leave a message as a non-sub-
scriber or access any of the Voice Mail subscriber features. (See page 4-36 for Voice
Mail information.)
CALL TO AUTOMATED ATTENDANT
Automated Attendant answers
and plays a greeting followed by
a menu of options.
Caller selects option
Caller does not
select an option
Call is sent to station,
hunt group, voice mail,
or operator destination.
Caller uses the
directory and
can select the
name of
desired party.
Call is sent to
station, hunt
group, voice
mail, or opera-
tor destination.
Call is sent to
the Automated
Attendant’s
designated
dial-0 operator.
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