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System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Automatic Call Access
15. AUTOMATIC CALL ACCESS
NOTE: Automatic call access is available on Inter-Tel proprietary phones only.
15.1 This feature allows a phone user to determine the way incoming calls are answered by
entering a feature code to select the type of call access. The four variations are as follows:
• No Automatic Call Access: The user hears intercom dial tone when the handset is lifted
and must press a CALL or individual trunk button (or the button) to answer
an outside call, or press the button (or CALL button, if there is no but-
ton) to answer an intercom call.
• Automatic Intercom Call Access Only: The user can answer ringing intercom calls by
simply lifting the handset, but outside calls must be answered by pressing a CALL but-
ton, an individual trunk button, the button, or the
ANSWER menu option.
• Automatic Outside Call Access Only: The user can answer ringing outside calls by lift-
ing the handset, but ringing intercom calls must be answered by pressing the
button (or CALL button, if there is no button).
• Automatic Access For All Calls: The user can answer any ringing call by lifting the
handset. If no call is ringing, the user hears intercom dial tone when the handset is
lifted. (This is the way single-line sets work. When the system is in the default state, all
phones have this type of call access.)
NOTE: In any of the above variations, phone users may still receive handsfree inter-
com calls (if enabled).
15.2 The selected option determines how all types of ringing intercom or outside calls (direct
calls, transferred calls, recalls, etc.) are answered. If more than one call is ringing at the station,
the first call received is the first answered.
15.3 When programmed for automatic outside call access, a station user with allowed
answer, but without ring in, for a ringing trunk must always press an individual trunk button
for that trunk, or enter the Automatic Trunk Answer feature code (350) to answer the incoming
call. Transferred calls and recalls can be answered by lifting the handset.
15.4 Camped-on calls cannot be answered by simply lifting the handset or pressing the
Speaker button. For example, a station is programmed to automatically answer ringing outside
calls, but requires pressing the button to answer ringing intercom calls. If a private
intercom call rings in and is immediately followed by an outside call ringing in, the display
shows the intercom call message, and the outside call camps on. The intercom call also camps
on when the handset is lifted. The user can then choose between the camped on calls by press-
ing either the button or the CALL or individual trunk button, button, or
ANSWER menu option.
15.5 The automatic call access options outlined below can be programmed at phones only.
Single-line sets are designed to automatically answer ringing intercom and outside calls by lift-
ing the handset and cannot be changed.
15.6 To program outside call access:
To change the current outside call access option to its opposite (toggle on or off), enter
the Automatic Trunk Access On/Off feature code (360). You hear a confirmation tone.
The display shows AUTO TRNK ACCESS ON (or OFF).
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