Page 7-38
Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Feature Issues
Programming error Check feature code programming. See PRO-
GRAMMING, page 6-159. Also, check user-pro-
grammable feature key programming. See
FEATURES, page 5-132, and PROGRAMMING,
page 6-308.
Defective station instrument Replace the station instrument and/or perform the
keyset self-test as described in INSTALLATION,
page 3-182.
Defective station card Replace the associated station card.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Cannot transfer CO or inter-
com calls to other stations
User error (e.g., wrong fea-
ture code)
See FEATURES, page 5-209, for procedures.
Called station is in do-not-
disturb
A station in do-not-disturb cannot receive trans-
ferred calls.
Call transferred to an illegal
intercom number
Use only valid intercom numbers.
(Continued) Cannot transfer
CO or intercom calls to other
stations
Defective station instrument Replace the station instrument and/or perform the
keyset self-test as described in INSTALLATION,
page 3-182.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Cannot transfer calls to out-
side numbers
User error (e.g., wrong fea-
ture code)
See FEATURES, page 5-209, for procedures.
Programming error Check trunk access and toll restriction.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Cannot transfer incoming CO
calls or place them on hold
User error See FEATURES, page 5-209, for procedures.
User error (trunk button
being pressed after initial
connection is made)
Set the CO Reseize timer to a higher value. De
fault value is 3 seconds. See page 6-329 in PRO-
GRAMMING. Or, program the station to disallow
CO Reseize. See PROGRAMMING, page 6-258.
Programming error Check user-programmable feature button program-
ming. See FEATURES, page 5-156, and PRO-
GRAMMING, page 6-308.
Cannot initiate a conference User error See FEATURES, page 5-213, for correct proce-
dures.
System capacity exceeded See the maximum system capacities on page 1-5
in OVERVIEW.
Defective station instrument Replace the station instrument and/or perform the
keyset self-test as described in INSTALLATION,
page 3-182.
Defective station card Replace the associated station card.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Table 7-11. Feature Troubleshooting Chart (Continued)
Symptom Possible Cause Corrective Action
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