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System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Reverse Transfer
— To forward the call to another extension, press
or the FORWARD menu button.
Then enter the extension number. The call is sent to the other station. If that sta-
tion has screened or announced transfers, the caller’s name will be played again
for that station.
— To refuse the call, press
or the REFUSE menu button, or simply hang up. The
caller receives a recording that says you are not available and offers them the
option of leaving a message.
• “Unannounced” Calls: This is the default method for transferring a call. The call is
transferred to your station without any kind of announcement.
31. REVERSE TRANSFER
31.1 Calls ringing or recalling at a station, or a hunt group can be picked up at any other sta-
tion, using this feature. Calls on hold can also be picked up from stations. A user can reverse
transfer a call from a station or a hunt group on another node.
31.2 If more than one call is ringing or holding at the station or hunt group, a priority list
determines which call is reverse transferred. Calls are selected in the following order, and if
more than one call of the same type is at the station, the calls are picked up in the order they
were received:
1. Ringing calls
2. Camped-on calls
3. Holding outside calls
4. Holding intercom calls
31.3 If a call is reverse transferred from a hunt group announcement or overflow station, and
a station in the hunt group becomes available, the call will be disconnected from your station
immediately when answered by the hunt group station.
31.4 Group Call Pick-Up: A call can be reverse transferred from a station within a hunt
group, using the hunt group’s extension number, even if the call was not a hunt group call. To
reverse transfer the call, use the station’s extension number or the extension number of its hunt
group. This feature is called “Group Call Pick-up.”
NOTE: Group Call Pick-up does not affect DSS lamp status any differently than standard hand
group calls or individual calls.
31.5 There is a programmable station flag called “Transient Call Indication On Call Answer”
that determines if the station user will see a call display when reverse transferring a call (or
using a secondary extension button). If the flag is enabled, the display will indicate whether the
call was ringing, recalling, transferred, or holding at the other station.
31.6 To reverse transfer a call:
EITHER, Lift the handset (phones can remain on hook) and enter the Reverse Transfer
(Call Pick-Up) feature code (4), then dial the extension or pilot number where the call is
ringing or holding. You are automatically connected to the caller.
OR, Lift the handset (phones can remain on hook) and dial the extension or pilot num-
ber where the call is ringing or holding, then press or
, or perform a
hookflash (press
RECALL) and enter the Reverse Transfer (Call Pick-Up) feature code
(4). You are automatically connected to the caller.
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