Page 5-218
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Record-A-Call
33. RECORD-A-CALL
NOTE: The Record-A-Call software license is required for this feature.
33.1 If your system is programmed with a Record-A-Call application, the stations can be
programmed to use the Record-A-Call feature. It allows users to enter a feature code whenever
they want to record an ongoing call in their designated Record-A-Call mailbox. Users can
retrieve the recorded messages later, just as they would any other mailbox messages.
33.2 When a user requests the Record-A-Call feature, the system establishes a conference
call with the current call parties and a mailbox. If there are no conference circuits available
when the user requests Record-A-Call, or if there are already four parties on the call, the user
hears reorder tones and cannot use the feature.
33.3 The Record-A-Call mailbox records the call as a voice mail message. All parties will be
included in the recording. If desired, the Record-A-Call mailbox can be programmed to play a
message announcing that the Record-A-Call feature is in progress (see page 6-369 in PRO-
GRAMMING). There can be separate messages for day and night modes.
33.4 To signal to the other parties that the Record-A-Call feature is in use, a system-wide
Record-A-Call Tone flag can be enabled during system programming. If the flag is disabled,
there will be no alerting tone. If enabled, the beep will occur periodically throughout the call.
The Record-A-Call Tone Interval timer determines how often this tone is generated. If the
timer is set to 0, the tone is generated only when the feature is first activated. (See page 6-336
in PROGRAMMING.)
33.5 There are two ways a station can be programmed to use this feature:
• The station can be programmed to use its personal mailbox or another mailbox, as the
assigned Record-A-Call mailbox. Only this assigned mailbox can be selected. (This is
the default programming for all stations.)
• The station can be programmed with a default mailbox but with the option of selecting
a different mailbox. If the user chooses to not enter a mailbox number, the system auto-
matically selects the default mailbox.
33.6 In a network setting, the Record-A-Call destination does not have to be on the same
node as the station, but the Voice Processing Unit must be programmed with a mailbox for that
station.
33.7 When the requesting station user hangs up, all parties are automatically disconnected. If
all parties on the call hang up except the requesting station user, an intercom call will remain
connected between the requesting station and the Record-A-Call application. This allows the
user to make additional comments before ending the recording.
33.8 When the station user turns off Record-A-Call or ends the call being recorded, the sys-
tem delivers the message to the mailbox. The associated station will receive message waiting
indications as usual.
33.9 Record-A-Call can be used during Agent Help and three-party conference calls. In addi-
tion, software versions 7.004 and later or 8.002 and later allow a monitored station to initiate a
Record-A-Call session without terminating call monitoring. Hunt group supervisors, however,
cannot initiate a Record-A-Call while monitoring a station, and a station using Record-A-Call
cannot be monitored. In other words, to use Record-A-Call and station monitoring simulta-
neously, the supervisor must first be monitoring the station, and the station, not the supervisor,
must initiate the recording.
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