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Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Voice Processing Fax-On-Demand
4
VOICE
PROCESSING
6. VOICE PROCESSING FAX-ON-DEMAND
6.1 The Fax-On-Demand feature provides fax services to callers. It is a specially pro-
grammed Call Routing Announcement application that uses digit translation to allow callers to
select the documents they want to have faxed to them.
6.2 With Fax-On-Demand, callers can use a DTMF telephone to request one or more docu-
ments from the company’s fax library. (This library of fax documents is also used in the Uni-
fied Messaging faxing feature.) When the request is completed, the Voice Processing Unit
places a call to the caller’s fax machine to deliver the requested documents.
A. HOW FAX-ON-DEMAND WORKS
6.3 The Fax-On-Demand process is shown in the following steps:
1. The caller reaches the Call Routing Announcement application either through direct
ring-in or transfer.
2. After listening to the introductory recording, the caller selects a document by entering a
document number or using digit translation, depending on digit translation node pro-
gramming. If the document is selected by number, the system asks the caller to verify
the entry by pressing #. If the number is invalid, the system alerts the caller and returns
to the introductory recording.
3. The system checks the availability of the document and one of the following occurs:
• If the document is available, the system tells the caller how many documents have
been selected and how many more documents can be requested (as determined by
the Maximum Selections Allowed value in the database). It then returns to the
recording to allow the caller to select more documents or end the selection pro-
cess.
• If the document has been deleted or is being updated, the caller is told that the
document is unavailable and returns to the recording.
4. If desired, the caller selects additional documents, and the system checks for their avail-
ability as described above. If the maximum number of allowed documents has been
reached, the system informs the caller and gives the option of returning to the greeting
or ending the selection process. If a caller selects the same document more than once,
the system informs the caller of the error and allows another selection.
5. If desired, the caller can cancel the document selections at this point by pressing the
Cancel Fax Selections digit (usually *). However, once the next steps are completed,
the faxes are delivered.
6. When the caller ends the selection process by pressing the End Fax Selections digit
(usually #) or reaches the allowed maximum number of documents, the system requests
fax dialing information from the caller.
7. The caller enters and verifies his or her extension number (to be printed on the cover
sheet) and the caller’s fax machine telephone number.
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