Page 5-320
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Record-A-Call
Record-A-Call
54.21 If the Record-A-Call feature has been programmed for the station, the user can record
the call while using the Audio Diagnostics feature (see page 5-320).
NOTE: The Record-A-Call feature cannot be used on certain calls such as Agent Help, Station
Monitor, Conferences, Paging, etc.
Data Collection
54.22 To collect the diagnostics data, simply retrieve the Freeze information or send the data
to Technical Support via ADD. The diagnostics data that is collected consists of:
• Source endpoint (extension and board number)
• Destination endpoint (extension and board number)
• Phone number
• Echo canceller settings (IPRC)
• Resource manager dump
• Crosspoint/voice channel information
• Current volume levels (near end)
• Hybrid balance values
• De-coupling values
• IPRC channel used
• IPRC session used
• Network group
Using the Audio Diagnostics Feature
54.23 Only stations with the Audio Diagnostics station flag enabled (System\Devices and
Feature Codes\Stations\Local\<extension>\Flags) can use the Audio Diagnostics feature.
54.24 To use the Audio Diagnostics feature:
NOTE: Only 6-line display endpoints have the menu buttons mentioned in the following
instructions. The 2-line display and non-display endpoint users require a list of problems and
descriptions to use the Audio Diagnostics feature. Phantom devices and modems cannot use
the Audio Diagnostics feature.
1.
If the endpoint is idle, while on hook enter the
Audio Diagnostics feature code (320).
If you are on an active call, press
then
enter the Audio Diagnostics feature code (320).
The display shows ENTER TWO DIGIT
AUDIO PROBLEM.
2. Do one of the following to select an audio problem:
EITHER, Press the desired menu button.
OR, enter the two-digit numeric code (01-12) that corresponds to the audio problem
(see page 5-319).
ENTER TWO DIGIT
AUDIO PROBLEM
STATIC
DELAYED AUDIO
ECHO
OTHER
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