Page 4-62
Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Directories
7. When prompted, press START on your fax machine. One of the following may occur:
If the system cannot communicate with your fax machine, check that it is working prop-
erly and press to try again.
If the system runs out of disk space while importing the document or if the document
causes the system to exceed the Maximum Fax Library Size, you cannot import this doc-
ument until one or more fax documents have been deleted from the system to create
disk space. Press to return to step 6.
8. When the fax transmission is complete, the system tells you that the document was
received. Press to continue importing documents, or press to exit.
10. DIRECTORIES
10.1 There are two types of Voice Processing directories that can be enabled (or disabled) in
the system: Mailbox and Extension.
• The Voice Mailbox Directory is a list of mailbox subscribers, their recorded names,
and mailbox numbers. (See page 6-354 for programming information.)
• The Automated Attendant Directory, provided to all Auto Attendant callers, is a list
of all mailbox subscribers and extension ID owners and their recorded names. (See
page 6-355 for programming information.)
10.2 The directories can be selected in the following ways:
• From the Voice Mail or Automated Attendant main menu: Press the button.
• Using a Call Routing Announcement application: Press the Digit Translation digit
designated for directory access. (See page 4-21 for a detailed explanation of digit trans-
lation.)
• As a Voice Mail Subscriber: Subscribers can access the directory by pressing
whenever they are prompted to enter a mailbox number.
10.3 If a directory is disabled or empty because no names are recorded for any of the sys-
tem’s mailboxes and extension IDs, callers do not hear the prompt that allows access to the
directory. However, if the caller does press or a Directory menu button, the user is
instructed that the selection is invalid and returned to the initial instructions.
10.4 Recorded names are added to the directories when the owner of the mailbox or exten-
sion ID has initialized the name. If the mailbox or ID is not initialized, the directory includes
only the mailbox number or extension ID number. (Group Lists are not included in either type
of directory.)
10.5 The caller uses the keypad buttons to enter the name. The application then plays the
closest matching directory name that corresponds to the digits entered by a caller. After the
name has been played, the system returns a menu of options, including the following:
• Listening to the previous or next name in the directory
• Listening to additional information (not available if the mailbox or extension ID num-
ber has been classified in the database as a “Private” number)
• Spelling a new name
• Toggling from a last to first name search mode
• Accepting the name
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