Page 5-315
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
History and Message Print Queues
FEATURES
5
• Realm: (Does not appear for Alarm messages.) Indicates the realm responsible for the
message. The field will contain one of the following abbreviations:
— DB indicates that the message applies to the system database. These problems can
often be fixed with appropriate DB Programming.
— HW indicates the messages concerns the system hardware. Typically these prob-
lems are corrected by adjusting or replacing the affected hardware.
— EG is indicative of a software error which will, most likely, require the interven-
tion or attention of an Inter-Tel software engineer.
• Source: (Does not appear for Alarm messages.) Indicates the software source responsi-
ble for the message.
— CP indicates that Call Processing is the source.
— OS refers to the Operating System.
— SS refers to the System Software
— AL refers to Voice Processing Unit link.
• Text: Holds a text message that identifies the particular fault indicated by the record.
This field is at least 40 characters in length and may extend onto subsequent lines if
necessary to present adequate information about the fault. The information printed on
an additional line is preceded with the character “+” to indicate the continuation.
• Auxiliary: Includes additional information that may be printed as part of a message on
separate lines. This additional information is referred to as “auxiliary text.” To identify
this text as pertaining to the previous message, each line is preceded with the “<“char-
acter.
History and Message Print Queues
53.28 The new CPC contains more RAM than the current CPU cards, which increases the
capacity for the history and Message Print queues. If using a CPC, the history queue can store
up to 4 MB of information, as opposed to 260 KB on an older 512CPU. In addition, the Mes-
sage Print queue can store up to 300 KB, instead of 130 KB.
53.29 Because downloading 4 MB of history queue information over a modem would take too
long, the 4 MB is separated into 500 KB blocks. Each of these blocks contains start and stop
time/date stamps, allowing you to determine which block contains the required information for
reviewing site issues.
53.30 Each block is given a unique name for identification purposes. The format for the block
filenames is N<NodeNumber>_<Date>_<StartTime>_<StopTime>_<BlockNum-
ber>.cph where:
• <NodeNumber> is the number of the node.
• <Date> is the date the block information was recorded. This is in the format MMMDD
(e.g., Nov18).
• <StartTime> is the start time for the 500K block. This is in 24-hour format and is dis-
played as HHMM (e.g., 1310).
• <StopTime> is the stop time for the 500K block. This is in 24-hour format and is dis-
played as HHMM.
• <BlockNumber> is the file number for the block of information. Block numbers begin
at “1” whenever a system freeze is initiated.
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