Page 5-49
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
ACD Hunt Groups Span Nodes
FEATURES
5
H. ACD HUNT GROUPS SPAN NODES
9.79 There is a software license called Remote Automatic Call Distribution Hunt Groups. It
allows ACD hunt groups to span nodes. Node-spanning ACD hunt groups can have either
members or ACD Agent IDs.
• Members: ACD hunt group members may now include off-node phones, off-node sin-
gle lines, and Hunt Group Member extension lists.
• ACD Agent IDs: Unlike members, there are no off-node Agent IDs. Agent IDs are con-
sidered global throughout all nodes in which the Agent exists. This means that if you
create Agent ID 100 on one node, you must also create Agent ID 100 on all other nodes
that have a station that a user may want to login to the hunt group using that ID.
9.80 The Remote Automatic Call Distribution Hunt Groups premium feature must be
licensed on the node where the hunt group resides as well as any node that wants to have users
login to the node-spanning hunt group. This feature also requires the ACD Hunt Group soft-
ware license. Because of this fact, there are several cases that must be considered. The follow-
ing table shows the different displays and results for logging into and out of ACD hunt groups
with the different combinations of the premium feature and the ACD Hunt Group enabled/dis-
abled:
DB Programming
• ACD hunt groups have options allowing the addition of phone off-node devices, single
line off-node devices, and hunt group member extension lists containing local or off-
node stations or both.
• If the Remote Call Distribution Hunt Groups software license is not licensed, the off-
node options do not appear in the list when programming members for ACD hunt
groups.
Table 5-9. ACD Hunt Groups Span Nodes
STN
Node
Hunt
Grp
Node
Login Display Login Result
Login “All”
Display
Login “All” Result
Yes Yes AGENT LOGGED
INTO HUNT GROUP
XXXX
Agent logged into
hunt group.
AGENT LOGGED
INTO ALL ACDS
Agent logged into all
local and remote
groups.
Yes No CANNOT ACCESS
RESERVED FEATURE
Agent not logged
into group.
AGENT LOGGED
INTO ALL ACDS
Agent logged into all
local hunt groups, but
not remote where fea-
ture disabled.
No Yes CANNOT ACCESS
RESERVED FEATURE
Agent not logged
into group.
AGENT LOGGED
INTO ALL ACDS
Agent logged into all
local, but no remote
groups.
No No CANNOT ACCESS
RESERVED FEATURE
Agent not logged
into group.
AGENT LOGGED
INTO ALL ACDS
Agent logged into all
local, but no remote
groups.
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