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Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Phantom Device Issues
7
TROUBLE-
SHOOTING
The user cannot add more
phantoms.
The default phantom value is
too low for the current sys-
tem.
If additional phantoms are necessary, Inter-Tel rec-
ommends increasing the phantoms value in On-
Line Monitor (OLM) mode so the combined TDM/IP
devices and the phantoms value does not exceed
the system's license capacity. There are three
ways to tell how many devices you have in your
system: 1) Dump the System Device Information to
message print through an administrator’s endpoint.
2) Use Diagnostics Monitor/System Monitor (v3.2.1
or later) to dump the System Device Information.
3) Use DB Studio to view the System Device Infor-
mation (View\System Device Information).
If the system needs more phantoms that the sys-
tem's licensable capacity, contact Inter-Tel Techni-
cal Support.
The system may run slower by increasing the
default phantom value.
NOTE: Do not use OLM mode unless you are
instructed to do so by Inter-Tel support personnel.
Table 7-14. Phantom Device Troubleshooting Chart (Continued)
Symptom Possible Cause Corrective Action
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