Inter-Tel AXXESS - Single-Line Set Issues

Page 7-47
Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Single-Line Set Issues
7
TROUBLE-
SHOOTING
H. SINGLE-LINE SET ISSUES
Table 7-13. Single-Line Set Troubleshooting Chart
Symptom Possible Cause Corrective Action
Single-line set completely
inoperative
Defective set Replace the single-line set.
Defective cabling Check amphenol connector and station cabling.
See INSTALLATION, pages 3-44 and 3-53 to 3-59.
Defective SLC, SLA, DKSC,
or T1C
Replace the associated SLC, SLA, DKSC, or T1C.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Single-line set inoperative;
talk battery present
Defective set Replace the single-line set.
Defective SLC, SLA, or
DKSC
Replace the associated SLC, SLA, or DKSC.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Single-line set inoperative;
calls ring in; talk battery is
present
Defective set Replace the single-line set.
Defective SLC, SLA, or
DKSC
Replace the associated SLC, SLA, or DKSC.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
A group of single-line sets is
inoperative; all are on the
same SLC, SLA, DKSC, or
T1C
Loose amphenol connector
or cable
Ensure connector or cable is securely attached to
the SLC, SLA, DKSC, or T1C.
Defective cabling or SLC,
SLA, DKSC, or T1C
Replace the associated cabling or card.
Single-line set will not ring for
CO or intercom calls; talk bat-
tery is present; calls can be
placed
Single-line set ring jumper
strap not set for correct ring-
ing
Set the single-line set's ring jumper strap for AC
ringing. See INSTALLATION, page 3-211.
Defective set Replace the set.
Defective SLC, SLA, or
DKSC
Replace the associated SLC, SLA, or DKSC.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Ring trip is not provided to a
group of single-line sets; out-
going calls are not affected
Proper voltage absent from
SLA or DKSC
Defective connection or incorrect installation of
SLA or DKSC. Using a voltmeter, measure the volt-
age at the DKSC block. See installation, pages 3-
53 to 3-59.
Defective cabling Using a voltmeter, measure the input at the am
phenol connector. See Figure 3-7 on page 3-59 in
INSTALLATION.
Defective SLC, SLA, or
DKSC
Replace the associated SLC, SLA, or DKSC.