Page 7-63
Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Network Issues
7
TROUBLE-
SHOOTING
N. NETWORK ISSUES
Table 7-19. Network Node Troubleshooting Chart
Symptom Possible Cause Corrective Action
Cannot access a station on
another node. Display shows
DESTINATION UNREACH-
ABLE or OUTGOING
ACCESS DENIED.
The station or application
making the call does not
have outgoing access for the
Node Trunk Group that it
needs
Program a Node Trunk Group, if one does not
exist. Program outgoing access for the station or
application. See PROGRAMMING, page 6-228.
NOTE: You can use an extension list to make this
task easier. See page 6-158 for information about
extension lists.
When calling a station on
another node, using the Auto-
mated Attendant, calls go
directly to voice mail without
trying the extension number
first
The off-node device is not
associated with a mailbox of
the same number
Make sure the mailbox is associated with a corre-
sponding extension number. See PROGRAMMING,
page 6-376.
If so, make sure the off-node device exists on the
node attached to the Voice Processing Unit using
the Export/Import feature. See PROGRAMMING,
page 6-83.
Then delete the off-node device for the station that
was associated with the mailbox and create a new
off-node device with a temporary extension.
Change the extension number of the temporary off-
node device to the extension number associated
with the mailbox.
When using a PRI span on
another node, calls do not go
out properly (e.g., callers
hear ringing but there is no
answer)
The PRI span does not have
the “CO Provides Tones” flag
enabled
Enable the CO Provides Tones flag for the span.
See PROGRAMMING, page 6-126.
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