Page 4-33
Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Record-A-Call
4
VOICE
PROCESSING
7. RECORD-A-CALL
NOTE: This feature requires the Record-A-Call software license.
7.1 If the Voice Processing Unit has a Record-A-Call application, the users can enter a fea-
ture code to record ongoing calls in their designated Record-A-Call mailboxes. Users can
retrieve the recorded messages later, just as they would any other mailbox message.
7.2 The Record-A-Call mailbox records the call as a Voice Mail message. All parties are
included in the recording. If desired, the Record-A-Call mailbox can be programmed to play a
message announcing that the Record-A-Call feature is in progress. There can be separate mes-
sages for day and night modes.
7.3 A Record-A-Call tone can be programmed to alert callers at the beginning of the
recording. Also, it can be programmed to beep periodically throughout the recording. Record-
A-Call tone is enabled at default.
7.4 There are two ways a station can be programmed to use this feature:
• The station can use its personal mailbox, or any other mailbox, as the assigned Record-
A-Call mailbox. No other mailbox can be selected. (This is the default programming for
all stations.)
• The station can be programmed with a default mailbox but with the option of selecting
a different mailbox. If the user chooses to not enter a mailbox number, the system auto-
matically selects the default mailbox.
7.5 When the requesting station user hangs up, all parties are automatically disconnected. If
all parties on the call hang up, except the requesting station user, an intercom call remains con-
nected between the requesting station and the Record-A-Call application. This allows the user
to make additional comments before ending the recording.
7.6 When the station user turns off Record-A-Call or ends the call being recorded, the Voice
Processing Unit delivers the message to the mailbox. The station associated with the mailbox
receives message waiting indications as usual. See page 4-46 for message retrieval instruc-
tions.
7.7 The programmer can set a maximum length for Record-A-Call messages. The Record-
A-Call Maximum Message Length timer can be set at 0-600 minutes. A 0 setting allows mes-
sages of any length, limited only by the available disk space. The default is 30 minutes
7.8 In a network setting, the Record-A-Call destination does not have to be on the same
node as the station, but the Voice Processing Unit must have a mailbox for that station.
7.9 For more information on using the Record-A-Call feature, see page 5-218.
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