Page 4-46
Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Listening to Messages
9.35 To initialize a mailbox or extension ID:
1. Dial the Voice Mail extension number. (You hear the main menu.)
2. Press to identify yourself as a subscriber.
3. Enter your mailbox number and default password. (Your default password is your mail-
box number.)
4. If you want a password, enter a new password using digits 0-9 (up to 12 digits). Then
press . Voice Mail plays back your password.
If you do not want to use a password, just press .
5. Press to accept the entry. (Or, press if you want to re-enter your password.) The
system prompts you to record your directory name.
6. After the tone, record your first and last name. When finished, press .
7. Press again to accept the name. (Or, press to replay the name you just recorded,
press
to add to your name, or press to erase and re-record it.)
8. The system then plays a prompt that introduces you to the basic Voice Mail features.
(You can skip this introduction by pressing , if desired.)
9.36 After your mailbox is initialized, you may use any of the mailbox features provided. To
record a personal greeting, or to change your password or directory name, see paragraph 9.45
on page 4-51.
Listening to Messages
9.37 There are three types of Voice Mail messages:
• New Messages are messages that you have not yet heard, including Broadcast Mes-
sages from the Voice Mail System Administrator and system-sent messages. The order
in which the messages are played depends on your message retrieval settings (see
page 4-51), except that messages marked “priority” are played first. Some special mes-
sages that may be played include the following:
— Message receipt: If you send a certified message, a system message is played
when the recipient has listened to the message.
— Caller Information: If a call was placed to your mailbox on a trunk that supports
the Caller ID [CLIP] feature, and the caller hung up without leaving a message, a
system message is played informing you that the calling party did not leave a mes-
sage. It also includes, within the corresponding message envelope, the number of
the calling party as the message source.
— Security violation: The Voice Mail system has an extra security measure built in
which plays a message, when you log into your mailbox, that tells you if three
invalid attempts have been made to access your mailbox within a single call. This
announcement message is sent to your mailbox each time this situation occurs. It
is received as a new message and is accompanied by a message envelope.
• Saved Messages are messages that you previously listened to and saved (or deleted and
restored). You can play them back, as necessary.
• Undeliverable Messages are messages that you left for a mailbox on another node that
could not be delivered. They are returned to your mailbox as “undeliverable.”
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