Inter-Tel AXXESS - Call Transfer

Page 5-207
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Call Transfer
FEATURES
5
29. CALL TRANSFER
29.1 There are two feature codes for transferring intercom and outside calls to other stations,
Voice Processing applications, hunt groups, off-node devices, or outside telephone numbers.
The call transfer options are as follows:
• Transfer to Ring: You can transfer intercom or outside calls to another station, a Voice
Processing application, a hunt group, or an outside telephone number.
• Transfer to Hold: Either intercom or outside calls can be transferred to another station
and placed on hold using this feature.
NOTE: For information on screened and announced transfers from automated atten-
dants, see page 5-211 in SYSTEM FEATURES and page 4-16 in VOICE PROCESSING
FEATURES.
A. TRANSFERRING CONFERENCE CALLS
29.2 An established conference can be transferred to a station. While the transfer is taking
place, the parties in the conference remain connected to each other and may converse. The
transfer will appear at the destination station in the same manner as any other transferred call
along with a CONFERENCE TFR FROM (username) display and may be answered by the sta-
tion user.
B. TRANSFER TO A SYSTEM FORWARD
29.3 When a station user transfers a call to the principal station of a system forwarding path,
the Handsfree Announce System Forward system-wide flag determines what the caller will
hear. If enabled, the caller will place a handsfree call to the principal station and can announce
the transfer (the call does not enter the forwarding path). If the option is disabled, the transfer-
ring station user will hear ringing and can announce the call only if it is answered by the prin-
cipal station or one of the forwarding points. See page 6-260 for system flag programming.
C. TRANSFERS AND OUTSIDE CALLS
29.4 If a station user answers another call while a party is waiting on transfer hold, the wait-
ing party will be moved to individual hold at that station. If the Hold timer expires while a call
is on transfer hold, the call will recall the station. The station user must return to the call on
hold and begin the transfer process again.
29.5 There may be some reduction in voice volume when an outside call is transferred to an
outside telephone number depending on the quality of the trunks being used.