Page 7-22
Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Major Alarms That Require Immediate Attention
D. MAJOR ALARMS THAT REQUIRE IMMEDIATE ATTENTION
4.21 If a system-wide failure is detected, a MAJOR ALARM message appears on all display
phones. If the major alarm message appears only on a group of phones, their associated Keyset
Card may have failed. If the major alarm message appears on a single phone, the phone or its
cabling may be defective.
4.22 Because major alarms indicate that all or part of the system is inoperative, they require
immediate attention from service personnel. When a system-wide major alarm occurs, do the
following:
1. Attempt to reset the system by using the reset switch on the CPU Card or by using the
programming PC (see PROGRAMMING, page 6-271). If the system does not recover
from the alarm, continue to the next step.
NOTE: The CPC does not have a reset switch.
2.
Turn OFF the AC POWER for at least ten seconds and then turn it ON again.
3. If the system still does not recover from the alarm, check the system voltages as out-
lined on page 7-4. Using the troubleshooting charts beginning on page 7-26, try to iso-
late the defective part(s). If it is determined that the CPC or CPU Card (or any other
part) is faulty, return it for repair and include any indicated error messages in the prob-
lem description.
NOTE: When returning a faulty card, indicate all applicable error messages on the
material return authorization (MRA) tag. For more information on returning equipment,
see page 7-108.
E. NETWORK ALARMS
4.23 Network alarms (225-244) are used internally to distinguish a local alarm from a net-
work alarm. These network alarms indicate remote node alarms. Network alarms indicate the
name of the node on which the alarm occurred. The node name is obtained from the username.
For example, when a remote node receives an emergency call alarm the main administrator
will see NET ALARM #11 x<EXT> EMERGENCY. The second line of the display will state
the node where the alarm originated. Alarms 225-244 are not displayed on the administrator’s
endpoint.
4.24 Each node has two flags (see page 6-261) which determine whether the node broadcasts
or receives network-wide alarms.
• The Send Network Alarms flag determines whether a node will broadcast alarms that
occur on that node to the rest of the network.
• The Receive Network Alarms flag determines whether the node will receive and dis-
play alarms sent by other nodes in the network.
4.25 To differentiate between network-wide and local alarms, network-wide alarms appear
on administrator phones preceded by “NET ALARM” and local system alarms are preceded
with “SYS ALARM.” Network-wide alarms will override system alarms on an administrator’s
phone display. An administrator can clear a network-wide alarm on the local node only or on
every node in the network.
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