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Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Voice Processor Networking
2. VOICE PROCESSOR NETWORKING
NOTE: AMIS and other networking methods require specific premium features. Make sure the
software license supports the required premium features.
2.1 The Voice Processing Unit network is programmed separately from the phone system
network. There can be up to 99 nodes (one voice mail system per node) in the Voice Processing
Unit network. There are new programming fields that provide networking support:
• Node: The Network Node table contains information about each Voice Mail node in the
network. This table contains information that allows the system to identify nodes, con-
tact nodes, and deliver messages to nodes. Each node has its own internal message
queue (similar to a mailbox’s message queues) and stores messages destined for other
nodes until they are delivered.
• Network Mailbox: A network mailbox is a mailbox on the local Voice Processing Unit
that accesses a mailbox on a remote node or the node itself. A Network Mailbox is very
similar to an Extension ID. If you log on to a Network Mailbox, the only options avail-
able are the directory name, the password, and the transfer method. There are two types
of network mailboxes, a “direct network mailbox” and a “node network mailbox.”
—A direct network mailbox is a network mailbox that accesses a mailbox on a
remote node. To do this, the network mailbox is programmed to use a specific
mailbox number.
—A node network mailbox does not refer to a specific mailbox on a remote node,
but instead, refers to a remote node in general. To do this, the mailbox is not pro-
grammed with a specific mailbox number. This tells Voice Processing to send the
call to the remote node programmed. The directory name for this type of mailbox
should be something that indicates the location of the node rather than an individ-
ual’s name. For example, “Denver” or “Main Office.”
2.2 Voice Processing has several different methods for networking Voice Mail systems
together. Each node is programmed with a Network Type field that identifies how the local
node communicates with the remote node. This field can be programmed to the following:
• IC or CO AMIS: Voice Processing sends messages via public network telephone lines
or a private network using AMIS protocol. Voice Mail messages are sent by placing a
call through the phone system to the destination Voice Processing Unit’s phone system.
An off-node Call Routing Announcement station, CO trunk group, or hunt group at the
destination is programmed to receive the AMIS signals.
• TCP/IP: Voice Processing Unit sends messages using TCP/IP protocol. The originating
and destination Voice Processing Units must have a TCP/IP service that provides a
gateway to the IP network. Voice Mail messages are sent during a temporary TCP/IP
session between the originating Voice Processing Unit and the destination Voice Pro-
cessing Unit.
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