Page 5-205
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Call Waiting
FEATURES
5
28. CALL WAITING
28.1 While a station is in use, incoming intercom and outside calls camp on until the busy
station is available. The busy party hears a single camp-on tone every 15 seconds (unless the
Camp-on Tone timer is changed or camp-on tones are disabled at the station).
28.2 A station programming flag (Camp-On Indications) allows camp-on tones to be enabled
or disabled for incoming intercom and outside calls. This flag is programmed on a station-by-
station basis (see page 6-210 in PROGRAMMING).
28.3 The DID/E&M [DDI in Europe] Receive Busy Instead Of Camp-On station flag deter-
mines whether E&M and DID [DDI in Europe] callers will receive busy signal or receive ring-
back and camp on when calling a busy station. In the default state, busy tones are disabled, and
the callers will hear ringback while camped on to the called station. This flag is programmed
on a station-by-station basis (see page 6-210 in PROGRAMMING).
28.4 To respond to call waiting using a phone:
1. If, while on a call, you hear a single camp-on tone and/or see the button, a
CALL button, or an individual trunk button flashing rapidly, you have a call waiting.
The display indicates the type of call that is waiting (intercom, outside, recall, etc.). If
you are a hunt group member, the display shows the number of calls camped on to the
hunt group. Do one of the following:
a. If you want to end the current call, hang up. A waiting outside call rings as an
incoming call; an intercom call rings as a private call. Answer as usual.
b. If you want to place the current call on hold, press the Hold button, or press
or
and enter the Individual Hold feature code (336). The CALL
button, individual trunk button, or button flutters (unless an intercom call
is camped on, in which case the button flashes rapidly until the camped on
call is picked up, then the button flutters). Answer the waiting call by
pressing the flashing CALL button, individual trunk button, or button.
Phones with menu buttons: You may press one of the following menu buttons:
– ANSWER: Press this button to end the current call and answer the ringing
call.
– SEND TO V-MAIL: Appears only if you have a voice mailbox. Press this
button to transfer the call to your mailbox.
– IC CALL TO DND: Press this button to send do-not-disturb tones to the
caller. If using a display phone, the caller will see DO-NOT-DISTURB.
2. To return to the holding call: Press the fluttering individual trunk button, CALL but-
ton, or button.
28.5 To respond to call waiting using a single-line set:
When you hear a single camp-on tone every 15 seconds while you are on a call, another call is
waiting. Do one of the following.
1. If you want to end the current call, hang up. The call rings at your station. Lift the hand-
set to speak to the waiting caller.
If you want to place the current call on hold, hookflash (press
RECALL) and then enter
the Individual Hold feature code (336). You are connected with the waiting caller.
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