Page 7-52
Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
DSS/BLF Unit Issues
J. DSS/BLF UNIT ISSUES
Table 7-15. DSS/BLF Unit Troubleshooting Chart
Symptom Possible Cause Corrective Action
DSS/BLF Unit inoperative; no
LED indication present while
button is pressed
Defective cabling or improper
installation
Check for loose or open connections. See INSTAL-
LATION, page 3-205.
AC transformer unplugged or
defective
Check the transformer. Replace if defective.
Defective PCDPM Check installation and connections. See INSTAL-
LATION, page 3-191. Replace if defective.
Defective DSS/BLF Unit Replace the DSS/BLF Unit.
DSS/BLF Unit LED indica-
tions incorrect
Programming error Check DSS/BLF button assignments in PRO-
GRAMMING, page 6-306.
Defective DSS/BLF Unit Replace the DSS/BLF Unit.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Cable exposed to interfer-
ence
See INSTALLATION, page 3-16, for correct cabling
procedures.
DSS/BLF Unit LED indica-
tions incorrect
Programming error Check DSS/BLF button assignments in PRO-
GRAMMING, page 6-306.
Defective DSS/BLF Unit Replace the DSS/BLF Unit.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Cable exposed to interfer-
ence
See INSTALLATION, page 3-16, for correct cabling
procedures.
Calls are transferred to the
wrong station
User error See FEATURES, page 5-153, for procedures.
Programming error Check DSS/BLF button assignments. See PRO-
GRAMMING, page 6-306.
Cannot place immediate off-
hook voice announce calls
(using the DSS/BLF button)
Programming error Ensure that the system option for off-hook voice
announce is enabled, that the immediate off-hook
voice announce option is enabled, that the DSS/
BLF station is programmed to transmit, and that
the called phone is programmed to receive. See
page 6-209 in PROGRAMMING.
User error The called station is a single-line set or a phone
that is programmed not to receive OHVA calls. Or,
the called phone user may have blocked the OHVA
call. See page 5-190 in FEATURES for more infor-
mation.
Defective phone Perform the keyset self-test as described in
INSTALLATION, page 3-182, and replace the
phone if faulty.
Defective DSS/BLF Unit Perform the DSS/BLF Unit self-test as described in
INSTALLATION, page 3-206, and replace the DSS/
BLF Unit if faulty.
Defective DKSC Replace the associated DKSC.
Defective CPC or CPU Card See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
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