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Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Scheduled Time-Based Application Router (STAR)
8. SCHEDULED TIME-BASED APPLICATION ROUTER (STAR)
8.1 Scheduled Time-Based Application Routing (STAR) allows you to have applications
with alternate greetings and/or different programming set up for holidays, weekends, and other
scheduled events.
8.2 A STAR application is basically a “routing table” for Voice Processing applications.
When a direct ring-in call (from a trunk group or call routing table) rings in to a STAR applica-
tion, it sends the call to another Voice Processing application, according to its programmed
schedule. The caller is not aware of this transfer, but hears the programmed greeting for the
destination application. (The STAR application itself does not play a greeting.)
8.3 STAR can be used with any type of Voice Processing application except Auto Attendant
Recall and Record-A-Call. You can even send calls from one STAR application to another,
thereby “chaining” the applications to increase the number of available schedules.
8.4 A STAR application can contain up to 20 scheduling entries with the following fields:
• Application: This is the application (call routing announcement, automated attendant,
another STAR application, etc.) that is used when the scheduling information applies to
the incoming call.
• Start/Stop Date: If the schedule is going to be active on a single day or for a period of
days, enable the Specific Date flag and enter Start and Stop Dates. (To have the sched-
ule active on only one day, the Start and Stop Dates can be the same day.)
• Days of the Week: If the Specific Dates flag is disabled, the schedule can be used on
specific days of the week.
• Specific Times: The schedule can be set to be active for a specific period of time on
selected days, if you enable the Specific Times flag and enter a Start and Stop time.
• Day/Night Mode: The schedule can be set to be active in day or night mode, if the Spe-
cific Time flag is disabled.
8.5 The chart on the next page shows several samples of STAR entries. Note that there are
two entries for Labor Day and Memorial Day [Summer Bank Holiday and Spring Bank Holi-
day in Europe], and that Christmas Day and Christmas Holiday overlap. The first entry in the
table is checked first, and so on, until a match is found. So it is important that you program the
applications in the correct order. For example:
• The Labor Day (Summer Bank Holiday) entry, with a specific time, comes before the
Day/Night entry so that a different message is played from 10:00 to 2:00 only.
• The early time intervals come before the later intervals on Memorial Day (Spring Bank
Holiday).
• Dec 25 comes before the range of dates Dec 24- Jan 4 so that the special holiday mes-
sage is played on that day only.
8.6 After a match is found, the application corresponding to the matched entry is invoked.
If no match is found, the application programmed in the “Default Application” field is
invoked.
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