Page 5-229
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Call Forwarding
FEATURES
5
36. CALL FORWARDING
36.1 With call forwarding, a station user can route incoming intercom and outside calls
(including direct ring-in calls) to another station, to a hunt group, or to an outside telephone
number, if allowed by toll and trunk restrictions. In a network setting, the network allows the
user to forward calls to stations or hunt groups on another node. (See also page 5-264) The
four forwarding options are:
• Forward All Calls: All incoming calls are immediately forwarded.
• Forward If No Answer: Incoming calls are forwarded if they are not answered before
the Forward No Answer timer expires.
• Forward If Busy: Incoming calls are immediately forwarded if the station is busy.
• Forward If No Answer or Busy: Incoming calls are forwarded immediately if the sta-
tion is busy, or forwarded if calls are not answered before the Forward No Answer timer
expires.
36.2 If forward all calls is enabled, display phones show the call forwarding status and desti-
nation until the request is canceled. If one of the conditional forwards is enabled (no answer,
busy, or no answer/busy), display phones show the forward status for five seconds and then
return to normal. If the station receiving the forward is a display phone, it shows EXT XXXX
FWD FROM EXT XXXX for each forwarded call received.
36.3 Station users can chain forwards from station to station providing the forwards do not
form a loop and the chain does not include more than 10 stations. The conditional forward fea-
tures (if busy, if no answer, if busy/no answer) may form a loop that the system cannot detect
until a call is placed to the forwarding station. For example, if two station users forward their
calls to each other using the Forward If Busy feature, the system accepts the requests. How-
ever, if a call rings in while both stations are busy, the forwards create an illegal loop. In this
case, the call camps on to the called station and that station’s display shows INVALID FOR-
WA R D PAT H.
36.4 If more than one station has ring in for a trunk group, direct ring-in calls on that trunk
group will forward to extension numbers, but not outside numbers or voice mail ports. The dis-
play of the phone receiving the forwarded call will show it as a forwarded call, and the CALL
button or individual trunk button flashes to show ring in. (The individual trunk button also
flashes on the phone that is being forwarded.)
36.5 Calls cannot be forwarded to restricted outside telephone numbers or stations in do-not-
disturb. If the station that is programmed to receive your forwarded calls is later placed in do-
not-disturb and you receive a call, you will momentarily see a display showing that the destina-
tion station is in do-not-disturb; the call will remain at your station.
NOTE: Direct ring-in calls that are forwarded to a station in DND will ring the DND station per
the rules of DND.
36.6 If your station is in do-not-disturb and you have call forwarding programmed, the call is
still forwarded, unless you enabled Forward No Answer. With Forward No Answer, intercom
callers will see the do-not-disturb display that you programmed, and the call will not be for-
warded.
36.7 If calls are forwarded to a Voice Processing application, and the system is unable to
communicate with the Voice Processing PC, the call will not be forwarded. It will remain at
your station.
36.8 Call forwarding overrides system call forwarding at the principal station.
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