Page 5-230
System Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
FWD Button and Menu Buttons
36.9 If a station is programmed for Forward No Answer or Forward No Answer/Busy and
receives a transferred call, the Forward No Answer timer is started when the intercom call
from the transferring station begins ringing. The Forward No Answer timer is restarted if the
transferring station completes the transfer before the timer expires (the transferred call will
then be forwarded when the timer expires).
36.10 Agent Help Request calls, queue callbacks, and recalls do not forward, except that a
recall at an attendant’s station will forward to another station.
A. FWD BUTTON AND MENU BUTTONS
36.11 Some phones use a combination of the default button and forwarding menu but-
tons. When the default button is pressed, the display shows a menu of call forwarding
options. The user must then select the desired option by pressing the corresponding button next
to the display. If the button is programmed to use any other Forward feature code (355-
358) the forwarding options will not be displayed when the button is pressed; the
phone will operate the same as any other phone.
36.12 Any phone user can make any user-programmable button (including the button)
a button that uses one of the forwarding feature codes (355-358). See the procedures
on page 5-156 for programming user-programmable buttons.
36.13 A user-programmed button is lit only when the station is programmed for the
call forwarding condition enabled by that button. For example, if a user-programmed
button is set to forward calls when the station is busy, the button will be lit when the Forward
If Busy feature is enabled, but not if the Forward If No Answer feature is enabled.
36.14 If a phone user has both a fixed button and a user-programmable but-
ton, the fixed button will always light when the station is forwarded. However, the user-pro-
grammable button will be lit only when the forwarding option activated by that button
has been selected. For example, if the user has the Forward All Calls feature programmed
under a user-programmable button, that button will light if either the fixed or programmable
button is used to select that feature. However, if the fixed button or a feature code is
used to set the Forward If Busy feature, only the fixed button will light.
B. FORWARD TO AN OUTSIDE NUMBER
36.15 When programming a station for call forward to an outside telephone number, a trunk
access code is programmed before the telephone number. If the station is called while the
selected trunk group is busy, the call will not be forwarded. Calls will ring at the forwarded sta-
tion until the call is answered or the caller hangs up. The forwarded station’s display shows
FORWARD TO BUSY TRUNK.
36.16 The forwarded station’s (not the intercom caller’s) trunk and toll restrictions are
checked when an intercom call is forwarded to an outside number.
36.17 When an outside call is forwarded to an outside number, the Unsupervised CO timer is
activated. When the timer expires, the call recalls the attendant. If the attendant does not
answer the recall before the Abandoned Call timer expires, the call is disconnected.
36.18 Stations with Forced Local Toll Call and Forced Long-Distance Toll Call account codes
or Toll (National) account code in Europe cannot forward calls to outside numbers.
36.19 If a trunk group is assigned direct ring in to multiple stations, and one of those stations
is forwarded to an outside number, incoming calls on that trunk group are not forwarded to the
outside number.
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