Inter-Tel AXXESS - Phantom Device Issues

Page 7-50
Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Phantom Device Issues
I. PHANTOM DEVICE ISSUES
Table 7-14. Phantom Device Troubleshooting Chart
Symptom Possible Cause Corrective Action
When adding more phan-
toms, the system slows
down.
Adding too many phantoms
in the current database con-
figuration. Phantoms, though
they do not use physical
hardware, still use similar
processor resources as a
physical endpoint.
Remove some phantoms from the system.
Axxess v9.x or earlier nodes
cannot call an Axxess v11.0
phantom.
The off-node device for the
phantom does not exist on
the earlier node.
On the earlier node, create an off-node device for
the v11.0 phantom extension. This will allow the
older node to recognize the phantom extension
and call it.
Endpoint displays INVALID
EXTENSION NUMBER and
swap endpoint fails.
An administrator accessed
the swap endpoint operation
for a phantom device.
As designed, a phantom device cannot swap end-
points because it does not have a physical hard-
ware address.
When an administrator is
scrolling through a list of end-
points, the endpoint displays
CIRCUIT NONE.
An administrator is accessing
administrator features for a
phantom device.
As designed, there is no board:port:device number
for a phantom device because it does not have a
hardware address.
A phantom cannot forward to
the public network.
A phantom does not have
access to forward to the pub-
lic network.
Enable the phantom’s Manual Forward to Public
Network flag.
The phantom is not in the
CO trunk group’s outgoing
access list.
Assign the phantom’s outgoing extension to the
corresponding outside access CO trunk group.
A phantom cannot forward
off-node.
The phantom is not in the
node trunk group’s outgoing
access list or node IP con-
nection group.
Assign the phantom’s outgoing extension to the
corresponding outside access node trunk group or
IP connection group.
The local node does not rec-
ognize the off-node device.
Create the off-node device on the local node.
A phantom hunt group mem-
ber cannot forward to the
public network.
Like other forwarded end-
points, hunt group members
cannot forward to the public
network.
Phantom hunt group members cannot forward to
the public network.