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Voice Processing Features
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Call Routing Announcement
4
VOICE
PROCESSING
4. CALL ROUTING ANNOUNCEMENT
4.1 The Call Routing Announcement application can be used as a simple playback device
that plays a message and then hangs up to disconnect the call. This is especially useful for pro-
gramming hunt group announcement and overflow stations. Or, the Call Routing Announce-
ment application can use digit translation which allows the caller to press a single digit for
access to a station, hunt group, or mailbox.
NOTE: The phone system supports a Primary and Secondary Language which can each be
programmed as American English, British English, Japanese, or Spanish (Mexico City Spanish
Dialect for VPU and EVMC, American Spanish Dialect for EM). Digit Translations, therefore, can
be programmed to use either language.
4.2 When a Call Routing Announcement application is used as a hunt group announcement
or overflow station, calls to the application automatically stop circulating through the hunt
group if the caller selects a valid digit translation option. This allows the application to send
the call to other stations without the call being “pulled back” into the hunt group when a hunt
group station becomes available and answers the call. However, if the caller does not dial a
valid digit translation option, the call is pulled back if a hunt group member answers.
CALL TO CALL ROUTING ANNOUNCEMENT
Call Routing Announcement
answers and plays a recording.
Call Routing Announcement hangs
up. (If this is an announcement or
overflow station, the call returns to
the hunt group.)
WITHOUT DIGIT TRANSLATION
CALL TO CALL ROUTING ANNOUNCEMENT
Call Routing Announcement
answers and plays a greeting
WITH DIGIT TRANSLATION
Caller selects option
Call is sent to sta-
tion, hunt group,
voice mail, operator
destination, digit
translation node, or
directory as deter-
mined by Timeout
programming.
Call is sent to sta-
tion, hunt group,
voice mail, operator
destination, digit
translation node, or
directory as deter-
mined by digit pro-
gramming.
Caller does not
select an option
(Timeout)
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