Page 7-83
Troubleshooting
INTER-TEL
®
AXXESS
®
MANUAL VERSION 11.0 – May 2008
Troubleshooting the IP Port
7
TROUBLE-
SHOOTING
B. TROUBLESHOOTING THE IP PORT
8.5 This section describes how to troubleshoot the CPC if your PC cannot communicate
with the CPC using an Internet Protocol (IP) connection.
8.6 To troubleshoot the IP port:
1. Make sure the CPC is powered OFF.
2. Connect the PC LAN port to the CPC IP port using a crossed cable or two straight
cables through a hub. Remove all other IP devices from the hub to ensure there are no
conflicts.
3. Power ON the CPC and verify that the LNK light-emitting diode (LED) on the CPC is
lit. If the LNK LED is not lit, connect the cable to a known good CPC or IPRC and ver-
ify the LNK LED is lit.
4. If the LNK LED is lit on the known good CPC or IPRC, there may be a problem with
the IP port on the CPC you are troubleshooting.
5. If the LNK LED is not lit on the known good CPC or IPRC, there is a cabling problem.
6. Connect the PC LAN port to a known good CPC or IPRC. If a connection is made,
compare the IP settings between the PC and the CPC you are troubleshooting (see
page 7-85 for more information). If the IP address for the CPC is unknown, verify that
the PC is compatible with the default address.
7. Try to connect the PC to the default CPC address (192.168.200.201). If the CPC
address has been changed, try the IP address that was assigned to the card. If you do not
know the IP address, continue to step 6.
8. Connect a PC serial port to the CPC RS-232 port that has Message Print enabled. Boot
the CPC and wait for the CPC IP address to be displayed in Message Print, as shown
below.
9. Check the Address Resolution Protocol (ARP) table listing and attempt to ping the CPC
IP address. See page 7-85 for information on finding the CPC IP address.
10. Power OFF the CPC, press and hold the star (*) button, and power ON the CPC. After a
few seconds release the * button. After the DHCP and BOOTP attempts pass, the CPC
enters download mode, and the MAC and IP address are displayed. Verify that the PC is
compatible with this address. After the CPC has reset, try to log on to the port again.
11. If you cannot connect to the CPC using the correct IP address:
a. Use a terminal emulation program, such as Hyperterm, to access the Message
Print-enabled serial port.
b. Type /olm when the CPC has finished booting. A menu appears.
-01:023- 04:04 01-08 M2002 INF HW CP [8.6.1]: On-Line From CPC IP Port
-01:024- 04:04 01-08 *** CPC HW Address: [8.6.1] IP Address:
192.168.200.201
+Hostname: 'TEST_CPC'
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